Refund Policy

Refund Policy:

Cancellation:

Cancellation requests should be receive in written email.

In case the cancellation happened, the following scale of charges will be applied:

  • More than 40 days before your arrival date, 6% of the deposit payment will be charged as a bank transaction fee.
  • Between 40 and 30 days before your arrival date, 25% of the entire tour price will be charged.
  • Between 29 and 15 days before your arrival date 50% of the entire tour price will be charged.
  • Between 14 and 7 days before your arrival date 75% of the entire tour price will be charged.
  • Between 7 and 1 day before your arrival date 100% of the entire tour price will be charged (No-Show).

Additionally, there are cancellation fees on all domestic flights within Egypt. If you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy.

 

Children Policy:

Policy 1: For Packages, Nile cruises, and Hotels

  • Under 2 years old: free of charge
  • Under 6 years old: 25% of total tour cost for an individual
  • Under 12 years old: 50% of total tour cost for an individual
  • All children 12 or older are considered adults.
    If your tour package includes flights, an extra supplement for your child may apply.

Policy 2: For Sightseeing Tours

  • Under 6 years old: free of charge
  • Under 12 years old: 50% of total tour cost for an individual
  • All children 12 or older are considered adults.

 

Refund:

  • A refund will normally be made to the same card account and using the same method as the original payment.
  • No refunds are possible for No-Show.

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