Refund Policy:
Cancellation:
Cancellation requests should be receive in written email.
In case the cancellation happened, the following scale of charges will be applied:
- More than 40 days before your arrival date, 6% of the deposit payment will be charged as a bank transaction fee.
- Between 40 and 30 days before your arrival date, 25% of the entire tour price will be charged.
- Between 29 and 15 days before your arrival date 50% of the entire tour price will be charged.
- Between 14 and 7 days before your arrival date 75% of the entire tour price will be charged.
- Between 7 and 1 day before your arrival date 100% of the entire tour price will be charged (No-Show).
Additionally, there are cancellation fees on all domestic flights within Egypt. If you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy.
Children Policy:
Policy 1: For Packages, Nile cruises, and Hotels
- Under 2 years old: free of charge
- Under 6 years old: 25% of total tour cost for an individual
- Under 12 years old: 50% of total tour cost for an individual
- All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply.
Policy 2: For Sightseeing Tours
- Under 6 years old: free of charge
- Under 12 years old: 50% of total tour cost for an individual
- All children 12 or older are considered adults.
Refund:
- A refund will normally be made to the same card account and using the same method as the original payment.
- No refunds are possible for No-Show.